drroye is independent. Hospitals cannot pay to be featured, interviewed or ranked. Our revenue comes from care-coordination services, disclosed on every page.
Every hospital profile is based on a physical visit: we tour the wards international patients actually use, review the international desk's process, and interview the clinical team on record.
Outcome rates, accreditation and price ranges must be backed by documents or published data. "Marketing claims" are treated as marketing — and labelled as such.
Verified patient reviews are combined with our audit in every rating. Hospitals can respond publicly to reviews, but never remove them.
Each hospital receives a score from 1–5 in five pillars. The overall score is a weighted blend — weighted by what our community told us actually drives their decisions.
| Pillar | Weight | What we measure | Where the data comes from |
|---|---|---|---|
| Clinical outcomes | 30% | Procedure-specific outcomes, surgeon volume, infection rates | Hospital records, published data, our audit |
| International patient experience | 25% | Language support, coordination, communication rhythm | Verified patient reviews + mystery-patient testing |
| Value & transparency | 20% | Fixed quotes honoured, invoice drift, billing clarity | Quote-vs-invoice tracking from verified patients |
| Coordination | 15% | Records handling, second opinions, visa & logistics support | Our on-site audit + response-time tests |
| Aftercare | 10% | Discharge documentation, remote follow-up, home-GP liaison | Follow-up surveys at 1, 3 and 6 months |
Ratings only go live once a hospital has 10+ verified patient reviews or a full on-site audit — whichever gives the score a real foundation.
We earn from coordination, not influence. When a patient chooses a hospital, we may charge that hospital an introduction fee. The fee never changes who we feature, what we ask in interviews, or what patients write in reviews — and it's disclosed on every hospital page.
Interviews are unedited. Hospitals reviewed before publication for factual accuracy only — never for tone or criticism. If a hospital declines an interview, we say so on their profile.
Community content is untouchable. No hospital or agency can buy, suppress or reframe a review. Moderation exists for privacy, safety and anti-spam — nothing else.
Every number has a source. Price ranges cite whether they come from hospital quotes, verified patient invoices or published lists — and when they were checked.